Delivery Policy

Christmas Shipping Dates

With it being the busiest time of the year for everyone including our couriers, we are advising our customers to place their orders as soon as possible to avoid disappointment with numerous shipping delays across the country. The following dates are the cut-off date for your state or territory.

8th December - Western Australia & Northern Territory

15th December - New South Wales, Australian Capital Territory, Victoria, Tasmania 

19th December - Queensland

Simply Candle Supplies offers deliveries to almost every part of Australia. Delivery can be overnight, and no more than 7 working days to most parts in Australia from the date orders leave our warehouse.Please note that not all payment methods are instant. For BPAY, Direct Deposits and sometimes PayPal, it can take 1 to 3 days for funds to appear in our account, which delays the processing of your order.

Upon delivery, please check completeness and quality of products to ensure you are satisfied with your purchase. A delivery is interpreted as an attempted delivery by us. We do not accept liability for delay in the event there is no-one to receive the delivery at the delivery address. We advise all customers to carefully choose an address where someone will be available during normal business hours to receive the goods. If no-one is there, or if the delivery address details provided by you are incorrect and thus affect delivery, you will be responsible for the cost if the parcel is returned to us and if you wish to have the shipment returned back to the correct address.

Simply Candle Supplies uses various courier and post companies for our deliveries.

All orders are picked and packed in the order that they are placed. Express postage orders are sent with express couriers but are still packed in the order they are placed.