My Cart

Close

Glass Breakages

Procedure for reporting any breakages.

Any glass breakages must be reported within 48 hrs of the parcel being received.

The procedure for reporting any breakage must include photos of.

  • The box the items were received in.
  • The item in original packaging/ wrapping
  • Full details of the product/s if unrecognisable

All breakages will be assessed and if it is deemed the responsibility of Simply Candle Supplies or any of our Shipping carriers, Simply Candle Supplies will issue a credit to your account to be redeemed on your next order or replace the broken items.