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Glass Breakages, Leakages and Order Claims

Procedure for reporting any breakages or leakages in orders.

Any glass breakages, leakages or if something is not quite right with the order you received, must be reported within 48 hrs of the parcel being received.

The procedure for reporting any breakage or leakage must include photos of.

  • The box the items were received in.
  • The item in original packaging/ wrapping
  • Full details of the product/s if unrecognisable

All breakages and leakages will be assessed and if it is deemed the responsibility of Simply Candle Supplies or any of our Shipping carriers, Simply Candle Supplies will issue a credit to your account to be redeemed on your next order.