Procedure for reporting any breakages.
Any glass breakages must be reported within 48 hrs of the parcel being received.
The procedure for reporting any breakage must include photos of.
- The box the items were received in.
- The item in original packaging/ wrapping
- Full details of the product/s if unrecognisable
All breakages will be assessed and if it is deemed the responsibility of Simply Candle Supplies or any of our Shipping carriers, Simply Candle Supplies will issue a credit to your account to be redeemed on your next order or replace the broken items.